TERMS
WARRANTY
WE WARRANTY ALL MASKUMA PRODUCTS FOR UP TO ONE YEAR FROM PURCHASE FOR PROVEN MANUFACTURING DEFECTS. MASKUMA INSURES EACH PURCHASE DURING TIME IN TRANSIT UNTIL IT IS DELIVERED TO YOU. WE OFFER CONSULTATION FOR CARE AND MAINTENANCE OF YOUR CERAMICS. FOR SPECIFIC IMPERFECTIONS THAT OCCUR OVER TIME, WE TAKE EFFORT IN REVISING THE PIECE. IF YOU RECEIVE A PRODUCT THAT IS INTACT, CONTACT US WITHIN 5 DAYS OF RECEIVING YOUR PACKAGE, PROVIDING YOUR ORDER NUMBER AND PHOTOS OF THE DEFECTIVE ITEM. WE WILL REPLACE DAMAGED ITEMS AT NO COST. IF YOU ENCOUNTER ISSUES WITH YOUR PIECE, PLEASE SEND AN EMAIL WITH DETAILS AND WE WILL HELP RESOLVE THE PROBLEM.
SHIPPING
AT PRESENT, WE ARE ABLE TO SHIP ORDERS TO COUNTRIES INSIDE THE EUROPEAN UNION. INTERNATIONAL ORDERS WILL BE CONSIDERED TO RETAILERS, RESTAURANTS AND HOSPITALITY BUSINESSES, IF THEY MEET ORDER MINIMUMS. PLEASE CONTACT US IF YOU NEED MORE INFORMATION ABOUT PLACING AN ORDER FOR DELIVERY OVERSEAS. WE RECOMMEND CHECKING OUR STOCKIST LIST ONLINE, SUBSCRIBING TO OUR NEWSLETTER OR FOLLOW MASKUMA ON INSTAGRAM TO RECEIVE UPDATES ABOUT OUR SERVICES. AFTER ORDERING, YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH ALL THE DETAILS. WE USE FULLY RECYCABLE EXPANDOS FOR OUR PACKAGING.
RETURNS
MASKUMA WILL GLADLY EXCHANGE ITEMS OR REFUND TO THE ORIGINAL FORM OF PAYMENT WITHIN 30 DAYS OF THE PURCHASE DATE. PROOF OF PURCHASE IS REQUIRED AND THE RETURNED ITEM MUST BE NEW AND IN ORIGINAL CONDITION. MASKUMA IS NOT RESPONSIBLE FOR ANY DAMAGE THAT OCCURS WHEN SHIPPING BACK AN ITEM FOR EXCHANGE OR RETURN. WE ARE UNABLE TO EXCHANGE ITEMS THAT ARE NOT RETURNED TO US IN NEW CONDITION. PLEASE NOTE WE ARE NOT ABLE TO REFUND SHIPPING COSTS.
WE WARRANTY ALL MASKUMA PRODUCTS FOR UP TO ONE YEAR FROM PURCHASE FOR PROVEN MANUFACTURING DEFECTS. MASKUMA INSURES EACH PURCHASE DURING TIME IN TRANSIT UNTIL IT IS DELIVERED TO YOU. WE OFFER CONSULTATION FOR CARE AND MAINTENANCE OF YOUR CERAMICS. FOR SPECIFIC IMPERFECTIONS THAT OCCUR OVER TIME, WE TAKE EFFORT IN REVISING THE PIECE. IF YOU RECEIVE A PRODUCT THAT IS INTACT, CONTACT US WITHIN 5 DAYS OF RECEIVING YOUR PACKAGE, PROVIDING YOUR ORDER NUMBER AND PHOTOS OF THE DEFECTIVE ITEM. WE WILL REPLACE DAMAGED ITEMS AT NO COST. IF YOU ENCOUNTER ISSUES WITH YOUR PIECE, PLEASE SEND AN EMAIL WITH DETAILS AND WE WILL HELP RESOLVE THE PROBLEM.
SHIPPING
AT PRESENT, WE ARE ABLE TO SHIP ORDERS TO COUNTRIES INSIDE THE EUROPEAN UNION. INTERNATIONAL ORDERS WILL BE CONSIDERED TO RETAILERS, RESTAURANTS AND HOSPITALITY BUSINESSES, IF THEY MEET ORDER MINIMUMS. PLEASE CONTACT US IF YOU NEED MORE INFORMATION ABOUT PLACING AN ORDER FOR DELIVERY OVERSEAS. WE RECOMMEND CHECKING OUR STOCKIST LIST ONLINE, SUBSCRIBING TO OUR NEWSLETTER OR FOLLOW MASKUMA ON INSTAGRAM TO RECEIVE UPDATES ABOUT OUR SERVICES. AFTER ORDERING, YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH ALL THE DETAILS. WE USE FULLY RECYCABLE EXPANDOS FOR OUR PACKAGING.
RETURNS
MASKUMA WILL GLADLY EXCHANGE ITEMS OR REFUND TO THE ORIGINAL FORM OF PAYMENT WITHIN 30 DAYS OF THE PURCHASE DATE. PROOF OF PURCHASE IS REQUIRED AND THE RETURNED ITEM MUST BE NEW AND IN ORIGINAL CONDITION. MASKUMA IS NOT RESPONSIBLE FOR ANY DAMAGE THAT OCCURS WHEN SHIPPING BACK AN ITEM FOR EXCHANGE OR RETURN. WE ARE UNABLE TO EXCHANGE ITEMS THAT ARE NOT RETURNED TO US IN NEW CONDITION. PLEASE NOTE WE ARE NOT ABLE TO REFUND SHIPPING COSTS.